The Grand Pavilion
South Parade
Matlock Bath
DE4 3NR
01629 583834
mail@peakmines.co.uk

FAQs

Frequently asked questions

Visiting

What are the museum and mine opening times?

Museum Opening Times 2018-2019
Summer
1st April – 2nd September: open every day 10am – 5pm  ***The museum will open at 11am on Monday 2nd July to allow for staff training.***
                3rd September - 4th November: open every day 11am - 4pm
Winter     5th November– 31st March: Weekends only 11am - 4pm

Temple Mine Tours 2018-2019   ***There will be no mine tours on the 20th, 26th or 28th June as we have schools visiting.***
Summer 1st April – 31st October: Daily at 1pm* 
Winter 1st November – 31st March: Weekends only 1pm*
*Please note numbers per tour are limited and can be affected by group visits, to avoid disappointment, please call 01629 583834 in advance.

How much will it cost?

Please click here for prices

How accessible are the museum and mine for wheelchair users or pushchairs?

The museum has two levels with a household flight of stairs between. The ground floor is fully accessible for wheelchair users and pushchairs. There is a stair-lift for access to the upper floor and a wheelchair upstairs. Pushchairs can be left downstairs whilst you visit the upper level, but there is no ramp. The Temple Mine is accessed via a short steep slope and there are steps inside. Therefore it is not accessible for wheel chair users or pushchairs. Young children will need to walk or be carried (please bear in mind that the roof is low in places). There is a film of the mine tour available in the cinema area of the museum.

Are there toilet facilities at the Museum?

We do not have toilets.  The nearest public toilets are at the North end of the village.  The museum is working with other local groups to try to raise the money needed to build new public toilets.

Where can we park?

There is a 2 hour stay pay-and-display car-park adjacent to the Museum and two other long-stay car-parks within a ten minute walk.

How much time do I need for a visit?

A visit to the museum usually takes around 1 hour, although some visitors like to spend much longer. The tour of Temple Mine takes 1 hour too. If you would like to visit both the museum and the mine allow at least 2 hours. Please see Temple Mine for more information about tour times.

Can I get anything to eat and drink at the Museum?

Hot and cold drinks and confectionery are available to buy at the museum. There are many other places to buy food and drinks in Matlock Bath.

Can I bring my dog?

Well-behaved dogs are allowed into the museum, if kept on a short lead. They are also allowed down the mine, but be aware that on busy tours they are at risk of being trodden on.  The museum reserves the right to deny entry to the mine & museum with a dog if it is too busy.

Do I need to book?

If you are organising a group visit you will need to book for both the museum and mine. Please click here to contact us. Otherwise, you do not need to book. However, please be aware that the mine tour has limited places, so you may want to call in advance to avoid disappointment.

 

Groups

Do you do a discount for group bookings?

We offer a discount for groups of more than ten. Please see pricing.

Can pupils eat a packed lunch on site?

Yes. The Pump Room at the museum is usually available for schools to use for lunch. Please ask when you book your visit.

What if I need to cancel my group visit?


If you need to cancel your visit please give 14 days notice of cancellation by email. Failure to give 14 days notice may result in a charge being made.